What Am I Using?
Computer taking a long time to start?
Time the delay before and after sign-in to check whether an update, attached device or startup app is slowing your computer down.
When do you spend most of the time waiting?
Time one normal restart from the moment you start it. Note the point where the delay occurs.
Device and operating system
Record the part of startup that stalls
A delay at the manufacturer logo differs from waiting for an update screen or the desktop.
- Leave an active update to finish with power connected. Record any error text once the screen settles.
- For a later restart, disconnect nonessential external devices while the computer is off. Keep power, the main display and input devices connected.
Review apps that start with your account
Multiple sync and update tasks can compete for resources immediately after sign-in.
- Give the desktop time to settle, then see whether performance returns to normal.
- Turn off startup for one optional app you recognise and can open manually. Leave security, backup and work-managed tools enabled. Compare the next restart.
Compare two ordinary restarts
Updates and one-off startup tasks can make one restart unusually slow.
- Record times before and after sign-in on two occasions. Note any update or newly connected accessory.
- If a delay repeats at the same screen, share the timing and screen text with support.