What Am I Using?
App keeps crashing?
Find whether an app crashes at launch or only with a particular file or action. Protect your work and collect a repeatable example.
Does the app crash with a fresh file or on launch?
Save anything you can. Try opening the app by itself, without reopening the file that triggered the crash.
Device and operating system
Test a copy of the problem file
A repeatable trigger gives the app maker something specific to test.
- Copy the file if you can. Try the same action on a new small file and note whether the crash follows the original.
- Record the app version and exact action. Share a sample only if you have permission and can remove sensitive content.
Check the app installation and device space
A launch crash can involve the app version, a failed update or limited free space.
- Restart once and check available storage. Update the app through its official store or updater.
- If it still closes, record the crash time and app version. Before reinstalling, verify that important local data is backed up.
Preserve the work and record the trigger
Repeated crashes can leave recent edits unsaved.
- Check the app’s recovery or autosave screen after it restarts. Save recovered work under a separate name.
- Note what you clicked just before it closed and whether other apps were affected.