What Am I Using?
A little help with the technical bits
Practical answers to common browser and connection questions.
What to send to technical support
The details that help someone diagnose a problem, without sharing more than you need.
Read the guideFind and update your browser
Check your version and use the browser maker’s own update instructions.
Read the guideA website won’t load. Now what?
A short sequence of checks to narrow down a connection or browser problem.
Read the guidePublic and private IP addresses
Understand why your router and this website show different numbers.
Read the guideScreen size, zoom and CSS pixels
Make sense of different resolution numbers and browser window sizes.
Read the guideCookies and sign-in problems
Check common causes of a site forgetting you or a login getting stuck.
Read the guideCheck your IP with a VPN
Compare your connection before and after turning a VPN on.
Read the guideWhat does a VPN actually do?
Where a VPN can help, and the protections it does not provide.
Read the guideWhy browser detection has limits
Why some reported device and version details can be incomplete.
Read the guideWhy is my IP location wrong?
Why a correct network name can appear beside an incorrect town or city.
Read the guide →How do I check whether I have Windows 10 or Windows 11?
Find your Windows edition, version and build on your own computer, with examples of what to look for.
Read the guide →How can a friend help me with my Windows PC using Quick Assist?
Use Windows Quick Assist to share your screen with a trusted friend or relative, approve control and finish the session.
Read the guide →Is it legal to use a VPN to watch streaming content from another country?
Understand regional streaming restrictions, VPN blocking and the difference between local law and a streaming service’s terms.
Read the guide →How do I set up a home VPN to access my network remotely?
A practical guide to Raspberry Pi and NAS VPN servers, WireGuard, OpenVPN and connecting a laptop or smartphone while away.
Read the guide →