Home / Guides / How can a friend help me with my Windows PC using Quick Assist?

What does Quick Assist do?

Quick Assist lets someone view your Windows screen and, with separate permission, control your mouse and keyboard. Both people need internet access. The helper signs in with a Microsoft account; you do not need to sign in just to receive help. This guide covers Windows 10 and 11.

How do we start a Quick Assist session?

1. Both people search Start for Quick Assist and open it. If missing, use the Microsoft Store link in Microsoft’s Quick Assist instructions.
2. Your helper chooses Help someone, signs in and sends you the time-limited security code.
3. You enter it under Get help, choose Submit and approve screen sharing with Allow.
4. If your helper chooses Request control, you can Allow or Deny that separate request.

How do I keep the session comfortable and private?

Arrange the call with someone you know, then close confidential documents and notifications before sharing. Explain the problem first: what you expected, what happened and any error message. Stay at the computer and ask your helper to explain changes before making them. A work computer may require your employer’s approved support process.

When should I refuse a connection?

Do not grant access in response to an unexpected call or alarming browser message. Microsoft advises allowing a connection only when you initiated contact with support. Never share passwords. Read Microsoft’s advice on avoiding support scams.

How do I stop Quick Assist?

Use Leave or End session in the session controls, then check that sharing has ended. Finish the session instead of leaving it paused. See Microsoft’s session controls guide. For next time, note what was changed and save the useful support details.