What Am I Using?
Bluetooth headphones cutting out or sounding bad?
Compare local music with a call to separate Bluetooth headset microphone mode from signal, battery and streaming problems.
Does the sound change when the microphone starts?
Compare ordinary music with the same headphones during a call.
Device and operating system
Compare using another microphone
Many Bluetooth headsets use a different audio mode while their microphone is active.
- Choose the built-in microphone in the call app and leave the headphones selected for output.
- Check whether playback improves. If the headset microphone is required, compare a wired or USB headset you already have.
Check distance and connected devices
Distance, obstacles or an active connection to another device can interrupt playback.
- Test close to the device with the headphones charged. Disconnect them from a second paired device temporarily.
- Compare the same local clip on another device if possible. If the fault follows the headphones, check the maker’s support instructions.
Separate Bluetooth from streaming problems
A local clip avoids changes caused by a weak internet connection.
- Replay a downloaded clip on the built-in speaker and then the headphones.
- Note the source device, distance and whether another Bluetooth device was connected.