What Am I Using?
No sound from your device?
Compare local playback with the affected app. Check mute, speaker selection and whether sound is going to headphones or a monitor.
Can you hear a local sound from the device?
Play a familiar clip or system test tone at a comfortable volume. Pause the meeting or tab while you compare.
Device and operating system
Check the affected tab or app
Working local playback makes the app’s mute, volume or output selection worth checking.
- Unmute the tab or app. Check the playback volume and choose the same speaker that worked locally.
- For a meeting, join its audio channel and try the app’s speaker test.
Check where the sound is going
The system may be sending audio to a disconnected headset, Bluetooth speaker or monitor.
- Raise the volume gradually and choose the built-in speaker. Disconnect an optional headset briefly to compare.
- Play the same clip again. If headphones work but the speaker does not, report both results to the device maker.
Compare with one output at a time
Removing extra output choices makes the comparison easier.
- Check the playback device name. Disconnect optional headphones or Bluetooth speakers and try a short clip.
- Reconnect each accessory separately to identify where sound stops.