What Am I Using?
Keyboard typing the wrong characters?
Compare two apps and check the active keyboard layout. Find what to try if one key repeats, sticks or produces the wrong symbol.
Do the wrong characters appear in more than one app?
Type a harmless sample in a plain text editor, such as a few letters and punctuation.
Device and operating system
Check the app’s input mode and shortcuts
An app can apply autocorrect, custom shortcuts or a different input mode.
- Compare a blank document with the affected file and check the app’s language or autocorrect options.
- If a key activates a shortcut, review the app’s keyboard bindings before changing system settings.
Check the active keyboard layout
A software layout can map keys differently from the letters and symbols printed on the keyboard.
- Compare the active input language with the physical keyboard. Select the correct layout and repeat the sample.
- If a single key behaves incorrectly with the right layout, try the on-screen keyboard or another keyboard and compare.
Compare the keyboard with a different input device
A sticking key, low battery or connection problem can cause intermittent input.
- If it is wireless, charge it and move it closer. Compare the same keys on another keyboard or the on-screen keyboard.
- If there was a spill, switch off or disconnect the affected device and follow the maker’s service advice.