What Am I Using?
Printer not printing?
Use the printer’s own test page to separate a paper or device error from the computer’s print queue, selected printer and network.
Can the printer produce its own test page?
Use the printer’s screen or manual to start a local test page. It should print without a computer.
Device and operating system
Check the selected printer and its queue
A good local page shows the printer can move paper and print on its own.
- Check that the document is going to the intended printer. Open its queue and look for a paused or offline message.
- Cancel your own failed test job if it is blocking the queue, then try one small page. Check that a network printer is on the expected network.
Resolve the printer’s local error
A paper, cartridge or hardware problem can stop the printer before it receives a computer job.
- Read the screen and check paper, covers and consumables. Follow the manual for any jam and avoid pulling against resistance.
- Repeat the built-in test once. Give the printer maker the exact error if it still fails.
Check its ready light and connection
The local status and one small job help show whether the failure is at the printer or in the queue.
- Check for error lights, then send one small test document to the correct printer.
- If the job stays in the queue, record its status. If it disappears without printing, report that too.