What Am I Using?

A browser pop-up won’t open?

Find the blocked pop-up indicator or a new tab, and compare with a controlled browser test before changing site permissions.

Does the browser show a blocked pop-up indicator?

Try the action once and look near the address bar. Use an ordinary action such as opening a help window for the comparison.

Review permission for this site only

Browsers block some new windows until you explicitly allow them.

Confirm that you trust the site and expected a new window. Use its pop-up indicator to allow the action for this site if appropriate.
Retry once and review the permission afterwards. Keep global pop-up protection enabled.

Check for a new tab or an app error

Mobile browsers often open a tab. The original app may also have failed before asking to open a window.

Look in the tab switcher and check the original page for an error message.
Use the browser compatibility checker’s separate pop-up test. If it works here, send the affected site the exact action that failed.

Try the browser’s controlled pop-up check

A deliberate test can reveal where this browser places the new window.

Start the pop-up test yourself. Check the address bar and tab switcher.
If the browser is managed and the permission is locked, report the website and action to IT.