What Am I Using?
Website not loading?
Check whether one website, one browser or the whole connection is affected. Use the right comparison and record the exact loading error.
Do other unrelated websites load?
Try two familiar sites. Avoid repeatedly refreshing a payment or submission page.
Device and operating system
Investigate browser-specific behaviour
A working comparison narrows the problem to browser settings, stored site data, an extension or a different access path.
- Check the browser is current and review its compatibility results.
- Try a private window for a comparison. Private mode can itself restrict cookies and extensions.
- Clear only the affected site’s data if needed, after making sure you can sign in again.
Compare what the public website returns
The Website Inspector can check one public page from our server’s location. Your connection may get a different result.
- Read the HTTP status, final address and check time together.
- A successful public check does not prove that your account or network can reach the site.
- For private or login-only pages, give the website’s support team the error and time instead of scanning a secret link.
Check the wider connection first
Several unrelated sites failing makes the connection or a shared browser restriction worth investigating.
- Check whether the device is connected to the intended network.
- On public Wi-Fi, look for the network’s normal sign-in portal. Do not bypass certificate warnings.
- Compare another device if available, then use the connection troubleshooting path.