What Am I Using?

Can’t sign in to a website?

Distinguish a rejected password or verification code from a sign-in loop or a page that will not load. Find the appropriate next check.

What happens when you try to sign in?

Keep passwords, verification codes and recovery keys out of support reports.

Use the service’s official account recovery

This website cannot verify passwords or recover another service’s account.

Open the service through a known official address and use its recovery instructions.
Check keyboard layout, Caps Lock and the account name without sending your password to anyone.
For a work account, contact your normal IT team. Never approve an unexpected sign-in request.

Check storage and site-specific settings

A sign-in loop may involve cookies, storage restrictions, extensions or the service itself.

Run the browser check. Its results describe this website, not the other site’s permissions.
Review the affected site’s cookie settings and your browser’s official guidance.
If you clear site data, clear only that site and expect to sign in again.

Give the service support a reproducible example

The same failure across browsers can involve an account, service or network policy. It is not proof of a single cause.

Note the exact error text, time and whether another device is affected.
Check the service’s official status page if it has one.
Review a support report and send it through the service’s normal support channel.

Start with the page-loading comparison

Separate a loading problem from an account or password problem.

Use the website troubleshooting path first.
Do not publish a private login or password-reset link.