What Am I Using?
Computer shutting down unexpectedly?
Compare the workload, temperature warnings and power source to narrow down sudden shutdowns and collect useful details for service.
Does it happen mainly during demanding work or on battery?
Write down what you were doing and whether the device was plugged in. Do not repeat a test if there was smoke, swelling or a burning smell.
Device and operating system
Check heat warnings and airflow
A heavy workload can reveal heat or power problems that do not appear during light use.
- Back up your files. Check that vents are clear and keep the device on a hard surface.
- If there is a temperature warning or another unexpected shutdown, stop the workload and ask the maker for service.
Check the power source and battery health
A worn battery or intermittent cable can cut power suddenly.
- Check battery health if the device reports it. Use a correct, undamaged charger with the device stationary.
- Record the charge level and whether it also shuts down on a known working outlet. Give that information to support.
Record whether it powers off or restarts
A sudden loss of power differs from a crash followed by an automatic restart.
- Save and back up work. Note whether a manufacturer logo, error screen or recovery message appears.
- Share the time and exact message with support so they can compare it with system logs.