What Am I Using?

Cloud files not syncing?

Compare your local and online copies, protect recent changes and check the sync account, folder, error and available space.

Is the latest copy visible on the cloud service’s official website?

Sign in through the service’s normal address. Verify the account and folder before opening the file.

Check the device that is behind

A healthy cloud copy points towards the local sync app, account or folder selection.

Check that the sync app is signed in to the same account and syncing the intended folder.
Check local space and paused or selective sync settings. Wait for the app to report completion before testing again.

Protect the latest local copy

A queued upload or sync conflict can leave your changes on one device only.

Save a separate copy outside the synced folder and verify it opens.
Check the sync app’s upload error, account quota and file name restrictions. Keep both versions if a conflict appears.

Keep the local changes and check service access

A sign-in or service outage can hide the cloud copy temporarily.

Back up the edited file locally before unlinking or reinstalling anything.
Use the provider’s status and account pages. Report the folder name privately if support needs it.