What Am I Using?
VPN not connecting or blocking internet?
Find which checks are appropriate for a personal or work VPN. Compare ordinary access, VPN status and the connection error safely.
Who manages the VPN?
Work and school VPNs may enforce access rules. Check where you received the VPN app or profile.
Device and operating system
Collect the VPN error for IT
Only your administrator can confirm the connection policy and profile.
- Check that ordinary approved sites load before starting the VPN. Record the VPN error, time and network type.
- Ask IT whether the profile, sign-in method or service status changed. Leave the managed security settings in place.
Compare a public page with and without the VPN
A personal VPN changes the route a website sees. An app can also intentionally block traffic when its tunnel is down.
- Check the provider’s status and confirm the app shows an active connection.
- If appropriate, compare a familiar public page briefly with the optional VPN paused. Avoid activity that requires its protection, then restore your usual setting.
- Tell the provider which server or region failed and whether a second provider-approved location worked.
Identify the profile before changing it
The device or network owner can confirm which settings are safe to change.
- Record the app name and connection error. Keep the VPN profile in place.
- Ask the device owner or administrator who supplied it and whether an outage is known.