What Am I Using?

Wi-Fi keeps disconnecting?

Compare wired and wireless devices to narrow down repeated Wi-Fi or internet drops. Learn what to record and when to ask your provider or IT for help.

Does the problem affect another device too?

Check at roughly the same time. A second device helps separate a device problem from a shared connection problem.

Check the shared connection path

This points towards a shared router, modem or broadband path. It does not identify which part failed.

Note the time and whether the router or modem shows a connection warning.
Check your provider’s published service status using another connection if available.
Run a short stability session while the fault happens, then give support the times and observations.

Compare the wireless part of the connection

A working wired connection makes Wi-Fi coverage, interference or the access point worth checking first.

Compare near the router and at the problem location. Keep the same device and test conditions.
Check whether a different wireless device has the same problem.
Record whether the Wi-Fi connection drops or stays connected without internet access.

Give your IT team a useful comparison

Keep the managed security settings in place and collect the timing and affected applications.

Tell IT whether other devices on the same network continue working.
Note whether all websites fail or only work applications.
Review your browser and connection details before sharing them through your normal support channel.

Compare the VPN path carefully

If you choose to pause your own optional VPN, avoid accessing anything that requires its protection during the comparison.

Compare the same site briefly with and without the VPN, then restore your usual setting.
A change identifies a different path or policy; it does not prove the VPN software is faulty.
Send support the comparison and time, without passwords or VPN credentials.

Focus on the affected device

Compare browser, wireless adapter and power-saving behaviour before changing the whole network.

Check whether another browser or application on this device is affected.
Note whether the problem happens after sleep or only in one location.
Use the browser check and your device maker’s official update instructions.

Collect one clear observation first

A short timed session can help describe the fault even when another device or cable is unavailable.

Keep the tab visible and the device awake during a stability session.
Record the time of any missed HTTP checks and what other applications did.
A missed browser request is a clue, not a measurement of raw network packet loss.