What Am I Using?
Wi-Fi network not showing up?
Check whether your device can see other networks and whether your router is broadcasting the right name and a compatible Wi-Fi band.
Can another device see the network name?
Stand near the router and check that you are looking for the exact name shown by the network owner.
Device and operating system
Check the affected device’s Wi-Fi list
A device may have Wi-Fi switched off or may not support the band the router uses.
- Turn off aeroplane mode, switch Wi-Fi on and refresh the list near the router.
- If other networks appear but yours does not, ask the owner whether the router has a compatible band enabled. Older devices may only support 2.4 GHz.
Check whether the router is broadcasting
A changed network name or a disabled wireless radio would affect several devices.
- Check the router’s Wi-Fi light and ask whether the network was renamed or scheduled to turn off.
- Ask the owner to check the router’s Wi-Fi settings. Keep the existing security and avoid a factory reset.
Compare with another known network
Seeing other networks confirms that the device can receive at least some Wi-Fi signals.
- Check the Wi-Fi list near another trusted network you already use.
- If the list is empty in both places with Wi-Fi enabled, contact device support with the model and operating system.