What Am I Using?
Connected but no internet?
Check whether the internet is down on one device or across your network. Find what to check on Wi-Fi, your router and your broadband service.
Can another device get online on the same network?
If you use a phone for comparison, temporarily turn off mobile data and turn it back on afterwards.
Device and operating system
Reconnect the affected device
The connection works for at least one device. Start with the device that cannot get online.
- Check that you selected the intended network. Turn Wi-Fi off and back on, then reconnect.
- Open two familiar sites. If the network requires a sign-in page, follow the venue’s instructions.
- If the device still fails on a second trusted network, ask its maker or your IT team to check the network adapter.
Check the shared connection
A router, modem or provider outage can affect every device.
- Look at the internet or broadband light and compare it with the label or manual.
- Use mobile data to check your provider’s service status. At home, restart the router once if your provider recommends it and others can tolerate the interruption.
- If service stays down, tell the provider when it started and which lights changed.
Record what still works
The network icon and the actual ability to load a site are separate clues.
- Write down the network name, the exact browser error and whether the router shows an internet warning.
- If there is an Ethernet port and a cable already available, try it once. Share the result with the network owner.